FAQs

Below are some of the regular questions we get asked but if you cannot find an answer here, please call us or leave a message via our contact form

1. A quel moment je dois contacter la société de demenagement pour organiser mon demenagement international?

Une bonne préparation et organisation est la clé de la réussite de votre demenagement international.

Vous devriez prendre un rendez vous avec un commercial pour une visite technique gratuite 6 a 8 semaines avant la date de votre demenagement

2. Qui sera en charge de votre livraison a destination?

Tous nos agents sont membres tout comme nous des organisations les plus prestigieuses FIDI, BAR, IAM , OMNI ..

Notre service international et nos agents seront a votre disposition pour répondre a toutes vos questions

  • Liaison entre Clark and rose et vous
  • Notification d’arrivée de votre container ou de votre lot
  • Dédouanement au port ou aéroport d’arrivée
  • Livraison depuis le port ou aéroport jusqu’a votre domicile
  • Transit en garde meubles pour de courtes ou longues durées
  • Livraison a votre domicile avec remontage des meubles, déballage du fragile, agencement et enlèvements et recyclage
  • Des emballages perdus

3. Who will provide delivery services at destination?

All our agents are members of FIDI, BAR Overseas, and/or IAM. Clark & Rose have sought to develop a comprehensive network of overseas agents based on their quality of service and experience.

Our overseas offices and agents provide services and expertise in the following areas:

  • Local liaison with Clark & Rose
  • Notification of arrival
  • Customs clearance procedures at the port/airport of arrival
  • Transport from the destination port/airport of arrival
  • Temporary or long term storage if required
  • Delivery to residence
  • Full unpacking services
  • Removal of all related packing debris

4. When should I contact a moving/removals company to organise my pending international move?

Advance preparation is the most important factor in a successful international move. You should begin your search for a suitable company to carry out your move 6-8 weeks before your intended moving date. This will allow time to get competitive quotations, make all the arrangements, organise transport, etc.

5. Quelle protection et assurance Clark and Rose peut vous proposer dans le cadre de votre demenagement ?

en matière d’assurance nous vous proposons les plus hauts standards de garantie premium pour couvrir vos biens . la couverture de notre assurance est mondiale.

6. What shipment protection do Clark & Rose provide for International moves?

We can provide comprehensive liability cover for your household and personal effects during your domestic or international move. Our rates are competitive and we have excellent back-up, so that in the unlikely event of a claim, settlement can usually be dealt with promptly.

7. Comment déterminer le niveau de protection ?

En général, vous devez penser au cout de remplacement dans le pays d’arrivée en cas d’avarie [ des renseignements sont disponibles : site web de votre fournisseur dans le pays d’arrivée, niveau de vie, ambassade et chambre de commerce ..]

Au moment de remplir votre déclaration de valeurs, soyez le plus précis possible en donnant un maximum de détails

Si vous avez besoin de plus amples informations concernant le niveau de couverture de vos biens, n’hésitez pas a contacter la personne en charge de votre dossier.

8. How do I determine the level of protection that is required for my belongings in an international move?

In general, you should think about what it would cost to replace your household goods and personal effects in the country of destination. A good source of information will be the local press in that country especially with regard to high value items like motor vehicles etc. Cost of living data may also be obtainable from that country’s embassy.

When completing your proposal form please be as detailed as possible. Remember to include specific individual items that have a high replacement cost. It’s best to give as much information as possible.

If you have any questions relating to the coverage on your international move, contact your assigned moving coordinator.

9. Quels sont les objets a exclure lors d’un demenagement international?

Vous ne pourrez hélas pas prendre avec vous les denrées périssables, tout ce qui est liquide et nourriture, épices

  • Eviter également les produits inflammables et toxiques.
  • Les plantes et tout ce qui est organique
  • Les armes
  • Les batteries de jouets par exemple devront être emballes séparément lors de l’expédition
  • Et enfin tout les produits illicites bien entendu

Chaque pays a sa propre législation donc n’hésitez pas a nous contacter si vous désirez de plus amples informations concernant les restrictions douanières de votre pays d’arrivée

10. What items should I not include in an international household goods shipment?

It is inadvisable to include perishable goods, foodstuffs of any description, or liquids which may leak in transit causing damage to other items. Above all exercise common sense. Your shipment may be in transit for anything between three days and three months for long intercontinental transits like Europe to Australia.

You should NOT include the following:

  • Hazardous materials such as paint, matches, aerosol cans, gas canisters or other flammable materials such as wood, bricks, cement, rocks and soil of any type.
  • Firearms and ammunition.
  • Plants of any kind.
  • Corrosives and explosives.
  • Illegal items or contraband.

Also, and in addition, we cannot accept the following goods for shipment by air: aerosols, batteries, explosives, fireworks, corrosives, perfume, pressurised or unpressurised cylinders/canisters and/or similar type containers, firearms and ammunition, radioactive material, paint, fuel and/or fuel tanks or other flammable items, etc.

If you have any doubts as to what may or may not be included, please do check with your international moving co-ordinator. They will be delighted to help and advise.

11. Est ce que tous les frais sont inclus dans mon devis?

Si vous choisissez un demenagement en door to door, tous les frais lies a la préparation de votre demenagement , chargement , transport , formalités douanières et livraison a votre domicile sont inclus dans votre contrat .

Les frais supplémentaires seraient le cas échéant pour des difficultés d’accès que nous ne connaissions pas au moment de votre départ [ courette, étage élevés sans ascenseur, voir même avec ascenseur [ Par exemple souvent le cas aux Etats Unis .], Monte meubles, passage par garde meubles, tranship.

En cas d’inspection douanière également, vous pourriez être amené a payer des frais supplémentaires [ la plupart du temps dans le pays d’arrivée..] mais nous ne pouvons pas vous facturer ces frais a l’avance car le contrôle douanier n’est heureusement pas systématique.

12. Are all charges included in the price?

If you book your shipment as a door-to-door move, then all charges including customs clearance charges, and local delivery to your residence, (with normal access, not above first floor level) will be included in the estimate that’s given to you. However, you will still be responsible for any duty or tax that is raised on your shipment by Customs. There may also be further exclusions which will be set out in our estimate.

If your shipment is booked door-to-port only, then all destination charges are payable locally on arrival, including customs clearance, port service, unloading and local delivery charges. The various names applied to these charges may vary from country to country and service to service, but basically, they cover unloading from the ship/aircraft that your goods are carried on, unloading from the steamship line or airline cargo container, handling in and out of destination warehouse (as a continuous movement following on from the shipments arrival), and local delivery to your residence, with normal access, not above first floor level. Any exceptions to these basic standards may cause the price to increase. As above, you will be responsible for any duty or tax that is raised on your shipment by Customs.

Please review your requirements, and discuss our estimate with our International Removals Sales team to make sure you understand the details, especially if you’re comparing a number of moving companies offering a variety of different options with regard to price and service.

13. Quel sera le rôle du spécialiste lors de la visite technique?

Son rôle sera déjà de déterminer votre volume et de tout mettre en œuvre pour que votre demenagement soit une réussite

– Faire un inventaire précis votre mobilier

– Déterminer le matériel d’emballage le plus adéquat [ housses canapés, matelas, penderies, cartons, caisses vaisselle, emballage sous bull, protection de votre sol et parties communes, préparation des autorisations avec les autorités locales pour le stationnement du camion ou du container ..]

Ensuite vous expliquer étape par étape le processus de votre demenagement [ mode de transport, port de départ, port d’arrivée, restrictions douanières, délais, conditions et mise en place de votre livraison.

Enfin vous proposer la meilleur solution, le meilleur package par rapport a votre volume, le délai désiré et les contraintes éventuelles.

Grace a notre niveau d’expertise et notre réseau dans le monde entier nous sommes a même de vous proposer la meilleur solution

14. What will the removals estimator tell me when he visits my home to assess the cost of my overseas move?

Our sales and service representatives can advise on all aspects of your move such as route and transport options, costs, packing requirements, crating, transit times, shipment protection, unpacking, customs requirements and storage at origin or destination.

Please note that whilst we will endeavour to provide the most up to date customs advice rules and regulations do change on a frequent basis and unfortunately they are not always communicated to us by customs. As such we cannot be held liable for any loss incurred due to any inaccuracies.

Our representative will discuss in detail the different shipping / air freight options available to your overseas destination, and s/he will make an estimate of the volume and if possible the weight of your consignment. They will also discuss the various paperwork and custom’s documentation required. They will give you information regarding our office or agent who will deliver your possessions from the port of arrival to your new residence overseas, together with general advice on your move.

15. Qui dois je contacter a l’arrivée pour connaitre l’état d’avancement de mon demenagement

Nous vous indiquerons très rapidement et ce avant même votre demenagement le nom et les détails de votre contact en charge de la livraison

Dans les faits, nous gérons tout pour vous en door to door, vous n’avez pas a intervenir

Notre agent vous contacte quand vos effets sont bons de douane. et notre service export vous tient informe de l’état d’avancement de votre camion, container, caisse maritime …

16. Who do I contact on arrival overseas to find out about the status of my shipment?

When you move with us, we’ll provide you with full information and details of how to contact our office or agent in the destination city that you’re moving to. However, normally, you won’t need to do anything, we will have pre-alerted our agent, and they’ll contact you when you arrive.

17. Comment organiser une visite technique à mon domicile dans le cadre de mon demenagement international ?

Il suffit de contacter le bureau le plus proche de chez vous par téléphone ou remplir le formulaire online

18. How do I arrange for an estimate for my forthcoming international removal?

Please call our low cost national number – 0845 230 1906 or contact us online.

19. Quels sont les différents services et options ?

Ils existent différents moyens d’organiser un demenagement international , par mer , par route, par air …

Nous recommandons toujours le moyen le plus direct évitant les manipulations inutiles et couteuses.

N’hésitez pas a demander a votre interlocuteur différents devis, tous les renseignements nécessaires pour que notre offre réponde au plus juste a vos exigences.

20. What are the different cost/service options available to me?

When moving overseas you have a number of service options available to you. You may select a service based on the price, transit time, method of containerisation, routing consolidation opportunities, sea or air freight, port of exit, etc. Each option’s cost component determines the amount you’ll pay.

In general terms, it is advisable to select the most direct route with a minimum amount of handling. However, every move and personal budget is different so it is important that you discuss fully with our International Removals Sales Department Contact to determine the best service to meet your personal needs.

Remember, when calculating the cost of your international move, you should be aware of the total cost including the amount of time you’ll have to wait for the arrival of your goods at destination. If you’re going to have to stay in a hotel or other temporary housing until your household shipment arrives, you’ll need to consider these costs as well as the cost of the shipping charges. Many people have made the mistake of selecting the slowest transit time (cheapest price) and then had the expense of two to three weeks of hotel costs while they awaited the delivery of their shipment.

21. Quels conseils pourriez vous me donner?

Prenez en compte les différences éventuelles entre le pays de départ et d’arrivée ?

Est ce que la superficie de votre habitation sera la même ?

Est ce que le voltage sera le même ? Europe Vs Amérique du Nord …

Une fois de plus n’hésitez pas a nous poser toutes les questions afin de préparer au mieux votre expatriation

22. What advice can you give me on how to plan for my international move?

There is no substitute for planning and preparation. As soon as you know that you’re going to be moving overseas, contact us.

In addition, begin to think about separating out all the items that you’ll need to sell, store, dispose of, give away, and those you’ll want to move by sea, have sent by air or delivered to another family member before your departure. It’s a very good idea to have researched these categories before our estimator visits you to survey your household effects.

As you approach Moving Day, think about which items you will need for your journey, specifically travel papers, immediate clothing, passports, medical documentation and records, family papers, valuables, jewellery, medicines, school reports, etc. We can provide a variety of destination country information including destination guides and country facts sheets, together with detailed customs rules and regulations.

23. Combien de temps a l’avance je dois réserver mon demenagement?

Le plus tôt est toujours le mieux, en général 2 ou 3 semaines a l’avance

Attention a la haute saison qui est la période d’été ou il faut plutôt réserver des dates stratégiques [ fin juin/ fin juillet/ fin aout ] 2 mois a l’avance ..

24. How much notice must I give to book a date for packing?

We recommend that you give a minimum of two weeks notice, although if this is not possible we will endeavour to meet your requirements. Ideally, as soon as you know when you want to move you should confirm dates with us.

25. A quel moment dois je payer mon demenagement ?

En principe au moment ou vous recevez notre facture.

Le règlement peut se faire par cheque, virement et carte bleue.

Dans le cadre d’un demenagement international le règlement doit se faire au plus tard le jour du chargement sauf accord Corporate bien entendu.

26. When do I pay?

We request that all moves are paid on receipt of your invoice – which is normally sent out prior to the commencement of packing. Please note that cheques require clearance before goods can be shipped.

27. Proposez vous des solutions de Garde Meubles?

Bien entendu autant au point de chargement que de livraison nous avons des solutions de garde meubles adaptées

28. Do you provide storage?

Yes! Both at the point of origin and at the destination. We are able to offer highly competitive rates to suit individual requirements.

29. Puis je emballer des affaires moi meme ?

Nous pouvons vous fournir des cartons si vous souhaitez emballer des affaires personnels bien évidemment mais toutefois vous pouvez faire confiance a nos équipes qui disposent de tous le matériel d’emballage ainsi que de l’expérience nécessaire.

30. Can I pack myself?

If you wish to pack yourself we can provide you with all the materials you need. We do however strongly recommend that you take advantage of our professional packing service. Not only will we be able to provide an enhanced level of cover for items packed by us but owner packed shipments can faced increased scrutiny from customs which in turn can lead to delays at port and the potential for increased expense.

"May I take this opportunity to congratulate you on the professionalism of your men at both the Aberdeen end and here in Lincolnshire.  Their willingness and cheerfulness made the move a rare pleasure for my wife and I, instead of the usual hassle which we have suffered many times in the past using other removal firms."

John Coyne

Aberdeen (head office)

  • Barclayhill Place
  • Portlethen
  • Aberdeen, UK
  • AB12 4LH

01224 782800

Aberdeen@clarkandrose.co.uk

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Stirling

  • 1 Bandeath Industrial Estate
  • Throsk
  • Stirling
  • FK7 7NP

01786 484747

Stirling@clarkandrose.co.uk

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London

  • 14 Eldon Way
  • Biggleswade
  • Bedfordshire
  • SG18 8NH

01767 604364

London@clarkandrose.co.uk

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We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by:

The Furniture Ombudsman logo

The Furniture Ombudsman, 3-4 Viewpoint Office Village, Babbage Road, Stevenage, Hertfordshire, SG1 2EQ, T: 0333 241 3209

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